Refund policy

Last amended: 15 May 2025

At Signed By Design, we are committed to providing quality products and a positive customer experience. Please read our refund policy below carefully to understand your rights and obligations when purchasing from us.

Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before placing your order, or have customisation to names added.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 2-5 days of receiving your order. We will gladly offer a replacement, refund, or store credit once the issue is assessed and confirmed.
To assist with your claim, please provide the following:

• A clear photo of the item and packaging and;

• A description of the fault or damage and;

• Your order number and full name

Custom or Personalised Orders

Due to the handmade and custom nature of our products, we are unable to offer refunds on personalised items unless they are faulty or we have made an error in the production.

Processing Refunds

If a refund is approved, it will be processed to your original method of payment. Please allow 2–5 business days for the funds to appear in your account.

Need Help?

If you have any questions about our refund policy, please contact us at: info.signedbydesign@gmail.com